By February 2019, GET Group was successfully rated at CMMI Level 5 for the second consecutive time, reflecting the Group’s ongoing commitment to delivering strong performance consistency and organization-wide adherence to the most stringent quality standards of the software development industry.
Following this achievement, GET Group’s solutions were restructured in a manner that more accurately represented the Smart Solution’s business unit’s shift toward Artificial Intelligence-based solutions. As such, GET Group’s offerings in this aspect became available under three main categories: Digital Transformation, Business Solutions, and Safe and Smart Cities. The Passport & ID business unit’s solutions were similarly regrouped and restructured, and became available under the Identity Management category.
In April 2019, GET Group’s subsidiary and representation office in North America, GET Group NA, revealed it has teamed up with ISO partners Scytáles AB on the development of Mobile ID technology; building up on earlier research in late 2018 that explored the public safety benefits of mobile driving licenses. In the same, GET Group NA partnered up with Secure Planet to offer facial recognition solutions.
In May, and just a month before the kick-off of the African Cup of Nations 2019, held in Egypt, GET Group made a major breakthrough by revealing it has developed, supplied, maintained and supported the Tazkarti portal; which was a fully integrated solution developed for the purchase, issuance, printing and utilization of tickets and Fan IDs, for the first time in the MENA region and the second time in the world.
The solution was unveiled during a ceremony attended by H.E. Abdel Fattah al Sisi, President of the Arab Republic of Egypt, who listened to a presentation by Mr. Khaled Aziz, Director of International Sales and Business Development at the Passport & ID Business Unit, who demonstrated the system’s capabilities and the advanced security features available in the Fan ID. During the event, President al Sisi became the first recipient of the Fan ID. The Tazkarti portal addressed many issues pertaining to stadium management, electronic payment, access control and event management, while issuing Fan IDs and tokens that were personalized using advanced printing techniques. Tazkarti became a resounding success.
In early 2018, GET Group’s offices in the UAE and Egypt were successfully certified with the ISO 9001 and 27001 standards, for Quality Management and Information Security, respectively. The certification concluded a thorough evaluation process of GET Group’s policies, documentation, processes, and services carried out by PECB, an independent certification and audit body, over several weeks beginning in November 2017 and ending in January 2018.
In March of the same year, GET Group partnered up with UiPath, the ng provider of Robotic Process Automation solutions with the purpose of digitally transforming and automating the operations of enterprises and government agencies across the MENA region. Through the partnership, GET Group enlisted its long experience in the Digital Transformation and Process Automation fields, utilizing UiPath’s intelligent automation and RPA platform toward delivering fully integrated solutions to its clients around the world.
The Passport & ID Business Unit introduced eDLVR; a web-based solution designed to consolidate and simplify the processes involved in vehicle registration and the issuance of driving licenses. Furthermore, the CL50-H patch laminator was introduced to complement the secure personalization done on identity cards issued through the CP500 eID personalization printer. The CLM-500 ID laser market, also optionally available with the CP500, was introduced, incorporating further marking accuracy and more sophisticated security through MLI/CLI lenses.
The Smart Solutions Business Unit introduced GET Surveillance and GET Access Control, further enriching its Physical Security offering with a wide range of software and hardware systems in flawless integration to help governments and enterprises security their premises in all the ways there are to do so.
Later in the same year, GET Group entered into an exclusive partnership with WatchGuard, the leading provider of mobile video solutions for law enforcement, to cover the Middle East region. The solution comprises state-of-the-art body-worn cameras, in-vehicle video surveillance, and evidence management solutions.
The year 2017 witnessed major expansions for GET Group into more than one industry. The Passport & ID Business Unit rolled out new solutions that further streamlined the issuance of secure and durable credentials, in addition to two main solutions: GET Identity, a software dedicated to the issuance of high-security credentials, and GET mID, the first digital identity solution developed by GET Group relying on internationally certified encryption algorithms and in conformity with the stringent standards set forth by governments for the issuance of physical travel and identification documents.
The Group’s Smart Solutions Business Unit introduced its Queue Management System and GET IMPACT solutions. GET QMS was developed to enhance customer experience and optimize human and non-human resources at service centers belonging to public and private sector institutions, in reliance on advanced integration between hardware and software components. GET IMPACT is a tool-rich solution that covered the operations of organizations regardless of size, including functions such as document management, workflow management, data capture, evidence management, case management, and others.
Finally, and toward the end of the year at GITEX Technology Week 2017, GET Group unveiled its line of commercial card printers, Heidi, leveraging its expertise and technical advantage, and ties up with strategic partners to ultimately target the enterprise, education, healthcare, insurance, leisure, events, transportation, and retail sectors. The first printer released in the line was Heidi CP55, in single- and dual-side models. Heidi CP55’s superior printing quality, size, design, and low cost-per-card output, position it favorably in comparison with other printers in its class.
In the following year, GET Group teamed up with ASSA ABLOY in a strategic partnership to provide Traka’s key, device and weapon cabinets and lockers as a part of GET Premises Security. Later on, Traka’s cabinets were introduced through a new solution, GET Intelligent Key and Asset Management. This ran in tandem with GET Group being certified with CMMI Level 5 for the first time in its history, thus becoming one of only seven companies across the MENA region that at the time were certified at this level. In the course of the appraisal process, the independent CMMI partner thoroughly reviewed 22 process areas across GET Group’s Passport & ID and Smart Solutions business units, covering process management, project management, engineering and support.
Meanwhile, GET Group’s Passport & ID Business Unit expanded its development of security printing solutions to cover new areas in the personalization and issuance lifecycle, through introducing the card-lamination solution, CL50, which is optionally available with CP500. Additionally, the eCabinet security document dispensing system was introduced as the first fully automated and secure dispensing solution for ePassports and ID cards, which is autonomously capable of recognizing user credentials, and releasing the electronically indexed document.
As of 2016, the Passport & ID Business Unit’s solutions were introduced as a part of the Security Printing category, while the Smart Solutions Business Unit’s solutions were introduced under three categories; Physical Security, Business Solutions and Intelligent Transportation Systems. The latter category was to include three new solutions; namely GET Automatic Vehicle Identification System, GET Electronic Toll Collection and GET Highway Traffic Management.
In 2015, GET Group introduced the eP600Plus ePassport personalization solution that combined the advanced printing, encoding and personalization capabilities of eP600 with the additional feature of the ability to print on multiple other pages in the passport booklet, thus addressing the needs of various governments and document-issuance requirements.
At the Smart Solutions Business Unit, GET Group introduced its law enforcement solution, GET Vehicle and Road Monitoring. The solution relied on state-of-the-art ANPR and surveillance cameras to provide traffic police departments and law enforcement agencies around the region with the tools to monitor roads, detect flagged vehicles, and gather field intelligence in real time.
In 2013, GET Group was awarded the CMMI Level 3 certificate for the second time.
In 2012, GET Group launched the eP600 ePassport printer with built-in camera and RFID encoder for ePassport solutions. Moreover, GET Group continued to improve on the CP400’s resolution, size and speed, later launching the CP500 – the world’s only desktop 600dpi solid pigment ink retransfer ID card printing solution with built-in encoding capabilities (contact, contactless and MSR). Furthermore, GET Group capitalized on its security expertise to develop a Cheque Printing solution, which includes design, production, printing and order management processing of checks. It was implemented at various banks in the MENA region.
In 2010, Qatar National ID selected the CP400 as replacement for the CP300. In the same year, GET Group was awarded the Capability Maturity Model Integration Level 3, which is a process level improvement training and appraisal program focusing on the development and management of software solutions. This was a testament to GET Group’s success in the software development and smart solutions field, which was beginning to mirror the long-lasting success of the Passport & ID division.
In 2008, GET Group integrated and extended many of its systems such as ID Card Issuance, Access Control Management, Vehicle Access Management, Time & Attendance, and others into e-Community; a modular and integrated security and premises management solution. Implemented at more than 300 government and private institutions throughout the MENA region, e-Community uses biometric and/or card identification as a base for multiple security, payment and convenience applications.
In 2007, GET Group developed the flexible Transaction & Tracking System (TTS), which enables government institutions and enterprises to track transactions throughout the processing and delivery lifecycle, using barcode labels or electronic registration. It also allows customers to trace their transactions online through different channels. TTS has been implemented at several government departments throughout the GCC.
In the smart solutions field, GET Group developed an integrated e-Purse financial model for the health sector. It was the first rechargeable smart health card in the MENA region.
In 2005, GET Group developed a comprehensive Card Management System (CMS) to manage the issuance, post-issuance and administration requirements for different types of cards. GET Group’s CMS has capably complemented the Group’s e-Payment and e-Community solutions.
A year later in 2004, GET Group started work on upgrading South Korea’s E2000 printers with RFID encoders for the issuance of the first ePassports on the E2000 printer. In 2007, a second version of the E2000 printer was developed which was later renamed the eP600 printer.
In the same year, GET Group extended its e-payment offerings by developing the comprehensive Electronic Bill Presentment and Payment solution (EBPP). Starting as a limited pilot for paying landline bills in Syria, the solution later expanded into a nationwide e-Payment platform continuously providing electronic payment for different bills and services for both the public and private sectors. The solution promoted security and accessibility by enabling payment through multiple channels, such as IVR, mobile, web, kiosk, ATM, and specialized service centers, and using different payment media and gateways, such as pre-paid cards, e-vouchers and banks.
The year 2003 saw GET Group make a major move into the latest ePassport technology, having enhanced its E2000 printer with RFID encoding to print and personalize ePassports in compliance with ICAO Document 9303 (6th edition) for Electro-Machine-Readable Travel Documents (eMRTD) – Passports & IDs.
In the same year, building on its Intelligent Character Recognition (ICR), which recognizes hand-written or machine-printed marks/characters on forms, GET Group developed the Census Management System. Achieving 100% accuracy in timely data processing of huge numbers of collected census sheets, the solution was successfully implemented at Egypt’s Central Agency for Public Mobilization and Statistics (CAPMAS) – the largest census implementation in terms of population anywhere in the Middle East.
In 2001, GET Group introduced the concept of electronic payment in the UAE by implementing the innovative e-Dirham solution, which is still used to pay for various government services using smart cards. This was the Group’s first milestone in the field of smart solutions. The national electronic payment platform, eDirham, eliminated the overheads of cash management and ensured effective protection against fraud. The combination of e-Dirham and SmartForms gave rise to another innovation by GET Group, that of the e-Stamp.
By the year 2000, GET Group had developed a 600dpi digital MRP passport printer – the E2000, which was implemented in Canada, Malawi, Malaysia, Mauritius, South Korea and Tanzania. Two years later in 2002, GET Group developed the CP400 ID Card Printer, which led to the US Department of Defense (DOD) contract award, with 2,000 printers installed worldwide, issuing more than 10 million Common Access Cards (CAC).
In 1998, GET Group pioneered the concept of SmartForms, a 2D barcode-enabled form that facilitates the collection and submission of data for 100% accurate results. It allowed companies and typing centers to make online transactions and payments to the UAE’s Ministry of Labor. SmartForms was the first of a number of solutions developed by GET Group for progressive government organizations and departments to automate and speed up ‘Government-to-Citizen’ transactions.
By 1997, GET Group had moved from the dye-sublimation print process to the more sophisticated pigment ink technology with the MP300 G, which was utilized for passport-issuing projects of the USA, Canada, New Zealand and other countries. Similarly, with ID card printers GET Group migrated from CP1000’s dye-sublimation to CP300’s pigment ink technology, securing in the process the contract for Qatar’s National ID card.
By 1993, with the help of its technology partner Toppan, GET Group had developed the first digital plastic card printer solution in the Middle East – the CP2000 Toppan ID card printer, which was a larger size printer using dye-sublimation technology with secure registered holographic lamination. This eventually led to the development of the desktop version – the CP1000 Toppan ID card printer, which helped GET Group secure the contract for the UAE’s Dubai Police driving license (the Gold License), Abu Dhabi Police driving license, oil sector access cards, weapon cards and Ministry of Health cards.
In the same year, GET Group invested in R&D with Toppan Printing to produce a prototype of a digital paper printer and laminator that complies with ICAO and supports local languages. This eventually led to the production of the first Toppan passport printer, the MP300. Following this breakthrough, GET was awarded the contract for the UAE’s passport issuing project – the first bilingual digital Machine Readable Passport (MRP) printer that is compliant with ICAO standards.
GET Group’s Toppan MP300 passport printer allowed for single step digital printing and lamination on the data page in less than 60 seconds. With the UAE as a successful reference, GET Group went on to supply the passport issuing engines for countries such as Oman, South Africa, Sri Lanka and Zimbabwe.
One of the early projects that GET Group handled was developing a document imaging and archiving application for the Royal Oman Police (ROP Hospital) patient record systems in 1991. Other projects followed from then on, such as programs for the issuance of the Omani National ID, the Omani Driving License and various other ID projects. At that time, GET Group provided a manual laminator incorporating special photo die-cut devices, which was eventually replaced by digital video printers that capture photos using photo and video cameras integrated into the workstation.
In 1986, the late Hasan Fehmi Jamal founded GET Group in Oman as Al-Madina Development & Supply.