Based on many requirements of our valued customers for the ability to account for sensitive documents and account for the status of their transactions, GET Group in response has developed a special product for tracking physical documents and government transactions within a government department.
GET Group's Track and Trace can be used to track virtually any document whether physical or electronic through out the delivery cycle, helping to provide traceability for transactions or documents flowing through the organization.
By registering all documents through bar coded labels or electronically, the system provides a document transition mechanism to be used by personnel involved in the
business process.
Benefits
Operational Benefits
Multiple Applications
GET Group's Track and Trace provides advanced inquiry services that allow customers to inquire about the status of their transactions. The inquiry service can be through the internet, KIOSK and IVR services. Moreover as part of the end to end solution a comprehensive SMS notification service can be integrated to notify customers about changes in their
transaction status.
Increased Management Control
GET Group's Track and Trace allows managers to identify peak production times and historical volumes to accurately set and maintain proper staffing levels. GET Group's Track and Trace centralized database reduces search time, so that delivery problems can be identified and resolved more quickly.
Simplified Management
GET Group's Track and Trace improves quality by allowing the system administrators through a unified management console to use all the required security, auditing, configurations, backup, restore, workflow and monitoring requirements.
Better Workflow Management
The system provides a workflow management module that enables organizations to define their processes and the required user or departmental intervention for process completion.
The solution supports the use of Ad-hoc workflow to cater for exceptional situation where the flow deviates from its original definition and in the mean time providing all accountability and traceability for the documents.
GET Group's Track and Trace provides real-time updates about the current delivery status of all scheduled work by notifying operators immediately if expected items are missing or delayed.
Quick Access to Data
Real-time reports and data screens are available at the click of a mouse. A variety of statistical reporting and management information reports can be extracted and thus supporting management decisions that have an improvement impact on the day to day operations as well strategic decisions with regards to transactions processing and the offered public services.
Complete Audit Trails
GET Group's Track and Trace provides end to end audit trail for transactions or documents that can be used to trace documents and their movement within the organization.
Customer Benefits
-
Increased Confidence
By providing more information about delivery status, GET Group's Track and Trace gives customers, both external and internal, a higher degree of confidence and control.
Customers can inquire about the status of their transactions with the organization through various electronic media that provides a higher degree of transparency between the customer and the organization.
Management Benefits
-
Increased Accountability
Who? When? Where is it?
Each time an item is scanned into the system, GET Group's Track and Trace makes the answers to these
questions immediately available.
The system reduces the time required to resolve delivery problems through the provision of all related historical data through intelligent reporting that allows decision makers to improve their processes.
-
Centralized Information
GET Group's Track and Trace stores all tracking information in a single database for both departmental and enterprise-level reporting. Inquiries can be made from virtually any approved desktop.
Improved Efficiency GET Group's Track and Trace provides the data and tools needed for fast, informed decisions. You can analyze volumes, capacities and workflows, identify bottlenecks.
Integration Features
See related Solutions